Shipping policy

Voltacover ships its products by courier to the countries served by the website at the time of the order. Unless otherwise indicated, the service is intended for customers located in the European Union.

### 1. Processing and delivery times
Shipping normally takes place within **2–14 working days**, depending on the product purchased, the time of year, availability and the final destination.

For some products, configurations, variants or periods of higher demand, delivery times may be longer than standard. In the event of significantly longer lead times than normally expected, the customer will be informed.

Once the shipment has been handed over to the courier, the customer will receive – where available – a tracking communication to follow the delivery.

### 2. Shipping costs
Unless otherwise indicated on the website or at checkout, **shipping is free**.

Any additional costs for particular destinations, special services, hard-to-reach deliveries, customised requests or exceptional shipments will be indicated before the order is completed.

### 3. Geographic scope
Voltacover ships to the countries available during the purchase process. If a country cannot be selected at checkout, shipping to that destination is not currently available.

### 4. Delivery method
Deliveries are made to the address indicated by the customer when placing the order. It is the customer’s responsibility to provide correct and complete shipping information, including any details useful for delivery.

The courier delivers according to its own operating procedures. In the event that the recipient is absent, the courier’s procedures may apply, such as a further attempt, collection point storage or notification of failed delivery.

### 5. Checks upon receipt
Upon delivery, the customer is required to verify:
- the external integrity of the package;
- the correspondence between the number of parcels received and what was expected;
- the possible presence of visible damage.

If the packaging is visibly damaged or there are evident anomalies, the customer is invited to accept the goods with a specific reservation and to promptly contact M2 Work S.r.l.s. at **info@m2work.it**, attaching photos and a description of the problem.

### 6. Delivery delays
The times indicated are estimates and cannot be considered essential, unless otherwise agreed in writing.

Any delays due to couriers, holiday periods, strikes, logistical congestion, exceptional events, force majeure or situations not depending on M2 Work S.r.l.s. do not give rise to direct liability of the seller, without prejudice to the consumer’s mandatory rights.

### 7. Failed delivery attributable to the customer
If delivery is unsuccessful due to an incorrect or incomplete address, the recipient being unavailable, failure to collect the goods or other causes attributable to the customer, M2 Work S.r.l.s. may request reimbursement of any additional costs incurred for storage, return or re-shipment.

### 8. Damaged or incorrect products
If the customer receives a damaged, defective or different product from the one ordered, they must contact M2 Work S.r.l.s. as soon as possible at **info@m2work.it**, indicating the order number, describing the problem and attaching photographic material.

In the event of an error attributable to M2 Work S.r.l.s. or of a product damaged at origin or during transport, replacement, collection or refund will be arranged – depending on the case – at no additional cost to the customer.